 |
 |
24/7 Secure Ordering |
| |
 |
99.9%
of orders are dispatched same day if ordered before 4pm |
| |
 |
All orders are insured - Guaranteed Delivery |
| |
 |
Australian Owned and Operated |
| |
 |
Premium Swann Distributor & Reseller |
| |
 |
Hassle Free after sales service |
| |
|
The bitterness of poor quality lingers long after the sweetness of low price is forgotten...(Thanks Wazza) |
|
|
|
 |
|
|
|
|
 |
How Long will my order take?
- HOLD THE
LINE!!! - we don't promote ourselves well enough, we are
incredibly fast in shipping your order. 99.9% of the time
if your order is in before 4pm(EST) we ship on that day.
All products under 5Kg's (which are most cameras, wireless
cameras and other single item products) are EXPRESS Posted.
Other products like DVR Kits
are either Registered Posted or Couriered (courier before 1pm)..
Other companies boast a dispatch time of 2 business
days...
No way! we get your order processed very
very quickly. We keep 95+% of the
products in stock and do not rely on a 3rd
party to ship on our behalf.. In fact, if
you purchase from other resellers there is a
good chance it is us shipping on their
behalf..
- Everything
you see on this site is manually managed by us, the
information, stock on hand and pricing is our task.
You will notice if you have been diligent and browsed around
for the best deal a common look and feel amongst the other
resellers. They are simply receiving a datafeed from a
well know distributor in Sydney, same information on 35,000+
products and therefore lacking expertise in any one area.
You place the order on them and they then place the order on
the distributor usually adding a day or 2 to the
processing., if one is out of stock then they all are..
We do not follow this unmanned system of delivering
information and take every effort to provide you sensible
meaningful information. We don't just say we are
a premium Swann distributor, we are a significant volume
mover of Swann products and are absolutely serious in
support and understanding of the product. We
confidently say no other reseller has a better understanding
of the Swann range of products than us, we regularly scan
the internet to ensure we have the best value for money
product.. If we aren't the best on offer, please call and we
will ensure you are looked after.
- We use the
fastest method of transport where possible and you are
informed of the expected delivery time with delivery details
via an email throughout the order fulfilment process.
Large heavy orders we use road freight, under 5Kg's Express
Post.
- If
something is very urgent, please call us to discuss options
- we can usually facilitate a very urgent delivery.
Free
Freight
-
Applies only to shipping
locations within Australia
-
Orders outside of Australia will need to be
quoted before you purchase.
Overseas
Shipping
-
We have decided to ship to overseas however
there are some VERY strict guidelines that
we will adhere to.
-
For overseas customers you must contact us
by email as each location has a different
shipping rate.
-
We are ever so strict on payment and will
take every course of action to ensure the
sale is not fraudulent. This will mean
paying with Paypal and you must be verified.
-
If for any reason we feel a potential loss
to our business the sale will not proceed.
-
For those honest customers, we apologies for
this however the risk for loss is high
shipping outside of Australia
-
We use TNT for shipping and a quote is
necessary for each country - insurance is
compulsory
Freight
Information:
- The
freight charge will appear during the checkout process & we
do ship to all parts of Australia. As there are so
many variables with so many products, some super dooper heavy
products may cost us a bomb to send and our sophisticated in
house written website might not realise that in
Kickatinalong or in Wheelabarrowback that it costs heaps to send
that 100kg product.. In the off chance we are caught
off guard with a potential loss to our business we may
contact you asking for more money to pay for the extra
freight. Yes we will contact you first before charging
you extra as doing this is not fair to you.
- Only an
extreme case would warranty any change to freight and to
date we have not had to change anything.. Should we need to
we will notify you before any changes are made.
- We
ship to PO Boxes however there must be street address with
landline phone number as the bill to address.
- We use
a combination of Australia Post and Couriers to deliver our products and you may occasionally
receive 1 or more shipments. It is important that when
you order you have the delivery where someone is available
to receive and sign for the item.
Returns,
Warranty and Refunds:
- We offer
you a money back guarantee on all our products purchased.
If you are not satisfied with your purchase within 7 days
return the product to us for a full refund less the freight
component.
- The
product must be returned in original condition with all
bags, instructions, cable ties, packaging and must be mark
free. The unit must be returned as you received it.
We reserve the right to refuse the return should the item
look to have been used or marked in anyway.
- We do not
cover the cost of shipping and will only refund the price of
the unit. It is important to note that any "Free
Freight" items will be refunded less a $12.50 freight
component as we factor this amount into each free freight
product when sold.
- Warranty
or Faulty merchandise will need to be treated on a case by
case basis, different manufacturers have alternate methods
for repair or return. If you are unfortunate enough to
have a faulty product, please contact us and we will notify
you of the procedure to have your product fixed.
|
|
|